As Maya Angelou said, “People will forget what you said, forget what you did but people will never forget how you made them feel”. Exemplifying the quintessential meaning of this inspiring thought is the journey of Juliet Fisher, a hospitality specialist who founded Highwaymans with a vision to make people feel valued and appreciated. Juliet is well defined as an industrious, high caliber and resourceful professional with extensive operations and service management experience. She has leveraged her skills in scaling the growth of the company with passion and sustainability, making Highwaymans a recommended enterprise that has retained numerous loyal customers over the years.

Highwaymans Accommodation and Events is a leading company in the hospitality industry that offers exceptional services like catering, events, housekeeping, staff management and motivation, advertising and sales, rooms division / front office, information, and technology development. Juliet and her team are eminently passionate about their company and work hard to improve their services and enhance customer experience.

Every entrepreneurial journey begins with a dream that drives, motivates, and inspires one to think out of box. With the founding of Highwaymans, Juliet has lived her entrepreneurial dream and has inspired many to do so. She has certainly come a long way on her road to success and has an exceptional story of setbacks and achievements as a motivational path to follow.

Passionate About Helping Others

Juliet recognized her true passion early on in life that catapulted her career choices in the same direction. Following her vocation, Juliet has spent a significant period in the hospitality industry gaining profound knowledge and experience to lead a company of her own. She always had a curiosity and admiration for people who worked in serving others, which diversified after she started a family of her own and led Juliet to founding her own hospitality enterprise, Highwaymans. Business generation and sustainability have been salient elements of Juliet’s skillset as a leader. Over the years, Juliet gained many opportunities to travel for leisure/ business development and management and has attained many transferable skills in finance, operations, customer service, human resources, academic and training, people service, retail, food and beverage, health, wellbeing alongside collaborating with an amazing global network. Leveraging the scalability of her profound experience, Juliet transformed her dream into reality.

Finding a Way Through Every Setback

When Highwaymans was moving into the business property, it really was in a sorry state, that was the first challenge they faced as a startup. However, this initial setback implemented a steadfastness in the business that was incepted with a few savings and a precise business plan.

On a personal front Juliet stumbled on another roadblock to dealing with separation from her husband whilst single-handedly raising 5 young children and running the business. In addition to this distressing situation, Juliet faced the devastating loss of her brother who assisted in operating the art gallery of the company. He was living with her until he tragically committed suicide. Chartering balance, maintaining business influence, procedures, transactions and being a single parent, left Juliet with a plateful of problems to deal with.

Despite every challenge that made success an uphill battle, Juliet was focused on her goal. Fortunately, she was equipped with supporting elements like a Hard Graft, tenacity of redecoration, establishment of systems, suppliers, market generation, gaining momentum, processes in place and employing a strong, reliable, supportive staff that helped her sail through the testing times. workers.”, says, Juliet.

Delivering Exceptional Services

The business has grown from strength to strength, building a reputation for memorable getaways and business lodgings through relaxed design, hospitality, and attention to important details. Highwaymans can accommodate up to 40 guests and has a superb gallery venue holding all sorts of events, from clay pigeon shooting, art exhibitions, retail outlets, pop up theatre, dining, wakes and weddings. 

Defining Her Role as a Hospitality Specialist

Juliet is an experienced owner with a demonstrated history of working in the hospitality industry. Her major roles and responsibilities at Highwaymans include maintaining a high-caliber, proactive and industrious professional attitude with exceptional general management skills, delivering high-level leadership in every area of the business. As a vital part of her daily agenda, Juliet creates solid business management and communication capabilities and motivates all the teams to deliver exceptional performance. Additionally, Juliet also handles the following:

• Direct, organize and co-orientate teams of staff.
• Accountable for day-to-day operations, including hospitality accounts, art research, catering, events, housekeeping, staff management & motivation. Advertising, sales, processes and online agent co-ordination, information & technology department.
• Overseeing accommodation services, whilst taking strategic approaches to planning and maximizing the business profits
• Supervision of business functions, reservations, reception, concierge, F&B departments, and operations service.